Amazon Is Not Customercentric, Amazon Companies Don't Work Together Well, And Amazon Is Poor At Communication

From the Working At Amazon pages

Amazon claims it is customercentric.

Like many claims, it is hard to live up to the hype.

Partly this is because Amazon is so big, it encompasses a bewildering array of services (also here). And, although you'd expect them to work together, that often doesn't seem to be the case. It appears that each sub-company has its own agenda, and there doesn't seem to be anyone at a level above the sub-companies that makes them work together effectively. As a result each sub-company can make decisions that are incompatible with other parts of the company, or with customer-focus. This is revealed by the cracks between the services.

So, the three things that keep occurring to me based on recent communications with Amazon are that:

• Amazon is not customercentric
• Amazon companies don't work together well
• Amazon is poor at communication

I'll list a few recent personal examples of Amazon companies that hammered those points home for me.

Audible

I decided to try out the Amazon's Audible service for listening to audiobooks. Audiobooks have a tab on my Kindle Fire (HD), so it seemed like it would be fully integrated. I bought the Alien: Out Of The Shadows audiobook. There was an easy-to-miss note on that page that "when you add Alien: Out of the Shadows to your library, you'll get all 10 episodes, each with a runtime of about 30 minutes" - that shouldn't be a problem. Sure, it is much more fiddly having ten separate files, rather than merging it into one audiobook of five hours as just about every other audiobook in Audible does (even the ones Audible produces itself), but hey ho, we can't expect sensible decisions from big companies.

One of the audiobooks I bought on Audible

However, when I went to listen to my Amazon Audible book on my Amazon Kindle Fire HD, it only listed three episodes (8-10 - now it shows 1-3 after a frustrating call to Amazon's Customer Service, but the point is that it only lets me listen to three of the ten episodes Audible sold):

Only three episodes of the audiobook's ten show up
on my account - Website screenshot

 And only three show up - and can therefore
be listened to - on my Amazon Kindle Fire HD

So one Amazon company is making and selling Audiobooks that don't work on hardware designed and sold by another Amazon company. Even worse, there is no note about this on the sales page - you only find out that you're wasting your money after you have bought it. That's stupid. At the very least there should be a big warning plastered on the page, repeated before you actually buy the audiobook. Even better, Amazon shouldn't be creating (this is an Audible Original) and selling audiobooks that are designed not to work on Amazon audiobook players. It seems to be something to do with the fact that the book has been split into ten files, rather than the standard single file, but of course it's impossible to get anyone at Amazon to explain why that's the case. The nearest I got was an Amazon customer service rep telling me (on 14th Feb) that some of the Audible audiobooks "are currently only available on the iOS app, the Android app, and the Desktop site". That's right - Amazon Audible make and sell audiobooks that only work on devices made by non-Amazon companies.

Here's a bit more of the chat transcript, to show how much of a pain it is to deal with Amazon customer services, who seem to have no idea how Amazon hardware works.

05:28 PM GMT Shahab: Karl, I would like to inform you that Audio Shows are premium, commercial-free podcasts that can be purchased on Audible! Audio Shows are currently only available on the iOS app, the Android app, and the Desktop site.

05:30 PM GMT Karl Drinkwater: But it appears as "Book 3" on Audible: https://www.audible.co.uk/series?asin=B071YHYVLG
It has a normal price and description like all the others.

05:30 PM GMT Shahab: At the moment Audio shows are not compatible with Kindle devices.

05:31 PM GMT Karl Drinkwater: Then why has it downloaded three episodes to my Kindle?
And why doesn't it say that in the description?

05:33 PM GMT Shahab: Are you using Kindle Fire HD?

05:34 PM GMT Karl Drinkwater: Yes.

05:34 PM GMT Shahab: Please sign out from the app and so not sign in until I say.

05:35 PM GMT Karl Drinkwater: It isn't an app, it is the "Audiobooks" option at the top, and is items on the carousel. I can't sign out of it.

05:35 PM GMT Shahab: Okay, please refresh the library.

05:36 PM GMT Karl Drinkwater: How? There isn't an option that says "refresh".
Just a toggle between Cloud/Device; sort by Author, Recent, Title or Length.
05:37 PM GMT Karl Drinkwater: And a toggle between list view and grid view.

The rep was obviously using a different device from me, and had no idea what the settings on my Kindle Fire HD looked like.

Evidence for:

• Amazon is not customercentric: it makes and sells things to customers without warning that it has made them purposefully incompatible with other things Amazon made and sold.
• Amazon companies don't work together well: shouldn't the Kindle Fire staff and the Audible staff make sure their two services are compatible?
• Amazon is poor at communication: Amazon doesn't warn you of any of this, or even seem to understand it.

I obviously won't be renewing my Audible subscription, and I'd advise people to think twice before subscribing until they stop making some of their audiobooks incompatible with their own devices.

Amazon Apps

Amazon's Kindle App Store isn't selling apps, it is loaning them, and they can be removed at any time, even though you paid for them.

Amazon's Kindle Fire appstore (as are those by other companies)
is dominated by free apps - it's as if even professionals don't trust
spending money there. Why could that be?

This is as anti-consumer as the issue with e-books too, which can also be taken away. Don't believe me?

• Amazon wipes customer's Kindle and deletes account with no explanation
• Amazon Erases Orwell Books From Kindle
• 5 reasons to liberate your ebooks from their DRM prison

My own experience of this is related to an app called Songsterr that I bought on my Kindle Fire HD. It displays guitar tabs (plain text files) and I used it to learn new guitar songs. I'd bought it from Amazon when I got my Kindle Fire HD.

Then when I tried to use it a few months ago it had stopped working, giving a network error.

After spending a long time trying to resolve it, I contacted the developers of the app, At first they discounted what I said and told me "it looks like a local Internet problem", but eventually they admitted that they had made changes to their app which stopped it working with some Kindle Fires. It's frustrating, since Songsterr is mainly just a UI which makes calls to a database and pulls off tiny files (tabs). In those cases there are simple ways to do it that work with all devices, as happens with another guitar tab app I have since bought, which works with all Kindle Fires (at least, at present).

I also contacted Amazon multiple times (I won't repeat all the dates here). Many of my messages were just ignored; one got a partial answer, but then became a black hole again, ignoring all the follow-ups. It took a stack of messages to even get partial answers from Amazon, and the app still doesn't work.

So, the app developers changed it so it wouldn’t work with the Kindles it had originally been written for. They said it is down to Amazon’s changes and request, not theirs; whereas Amazon implied it is down to the app developers. Obviously one of the sides is wrong, and they don’t seem to talk to each other. In my opinion, if an app is sold for a particular model of Kindle Fire, that compatibility shouldn’t be taken away later on, especially when it was a paid-for app.

The issue with app stores (presumably the same with Google Play and iTunes etc) is that, as far as I know, you never get a DRM-free downloadable file that you can keep and reinstall if ever the main app is changed to be incompatible. I think it's one of the reasons why many people won't pay for apps, hence appstores being filled with spammy, privacy-invading ad-funded crud.Without any guarantees, who'd pay money for things they can't control or keep?

Amazon could offer that guarantee if they wanted, but it obviously isn't something they care about, otherwise they'd do it. Other solutions would be preventing developers from changing apps to be incompatible with devices the app had been sold for. Or Amazon could set up a procedure to activate in those cases e.g. the customer gets a copy of the final compatible version that can be manually installed; customer gets an automatic refund; the old version goes into a separate app entry which they can still use, while the new version becomes a new app for sale. There are many solutions that could be found if a company wanted to be customer-centric. And when the apps the users paid for stop working, the only recourse shouldn't be to have to spend months and multiple avenues and a lot of luck trying to get a response about it. (Most users just give up.) But Amazon doesn't have any such policy to protect customers. They just ignore it if apps are changed so as to break on the devices the app had been bought for. And as far as I am aware, Amazon has no plans to change that policy (I did ask).

The ability to back up versions of software for the future is why I now buy all my PC games on GOG, because I get DRM-free download files I can keep and install forever. I won't buy any more apps from services that don't put the customer first or protect their rights to use what they paid for, and I'll keep campaigning against consumer-hostile DRM.

Evidence for:

• Amazon is not customercentric: it doesn't guarantee access to the software it sells, and can remove them at any point without even informing you.
• Amazon is poor at communication: no warning of this; most messages didn't even get a response.

KDP And Createspace

A small example, but I remembered coming across this yesterday. Until fairly recently, Amazon had print books published by both Createspace and KDP Print, separate Amazon sub-companies doing the same thing but with different staff and systems (which obviously makes no sense at all). Amazon eventually shut down Createspace in August 2018 and yet Amazon's KDP still advertises Createspace in its footer, even though it doesn't exist any more.

Image taken 2019-02-17 - Amazon still advertises Createspace
six months after that service was removed

Evidence for:

• Amazon companies don't work together well
• Amazon is poor at communication

ACX

Amazon's ACX is one of the places where publishers can upload audiobooks to sell via Amazon and elsewhere. So, in that case, the publisher is the customer.

Normally, the publisher controls the book description. This applies to the paperbacks and e-books sold on Amazon and elsewhere. But a frustrating thing I found out recently is that, for some bizarre reason, Amazon treats audiobooks differently. They have a team of staff at ACX who look at the book descriptions the publishers set for paperbacks and e-books, and then arbitrarily change them. I didn't even realise this until I was browsing my own audiobooks that ACX distributed. I discovered that ACX had changed the words and turned them into American English spellings, for no reason. This meant that Amazon UK, selling my UK books, was showing UK English for the paperbacks and e-books, but used US English for the linked audiobooks. Likewise, Audible UK had changed my book description into US English (even though they don't do that for other books). And they hadn't informed me.

I complained, and they changed it back to UK English. But this time they changed the paragraph breaks, merging and splitting them at different points for no reason.

I complained, and after multiple back-and-forths they changed it back to the correct paragraphs. But now they put one of the characters' names into italics (but not the other named character). I asked them to change it back, and was told they'd do it. Luckily I didn't trust them by this point, and checked a week or so later, only to find out the name was still in italics. I complained again, and was told by an ACX rep:

"The metadata specialist replied as to why that will not be changed:
The Audible style guide requires us to italicize the names of ships, so I italicized Clarissa. Because of the style guide, I'm going to reject this request.
I hope that clears it up!"

No, that doesn't clear it up. They shouldn't be changing things based on limited information and style guides that don't necessarily apply! A book description is a teaser - it doesn't tell the whole story (that would be a synopsis). In this case it is much more complicated than the blurb lets on, because it's not the point of the blurb to reveal all the spoilers and plot twists.

(Spoilers warning!): the ship isn’t really called Clarissa. Clarissa is the name for one of the onboard AIs (which changes its name during the novel). The ship doesn't actually have a name - the nearest is a designation of ViraUHX, though that is over-ridden before the novel begins. The novel reveals that Clarissa is something else entirely.

You can see why that has to be simplified for a blurb, where it isn't appropriate, yet ACX are actually comparing the blurbs of books to style guides and changing them based on misinterpretations. It makes no sense to italicise Clarissa any more than the other character’s name. This is the problem with misapplied style rules based on limited information.

Amazon must have a lot of spare money to employ "metadata" staff to make changes to the descriptions of books they've never read, while also employing other staff to act as intermediaries going back and forth, all wasting time. All they had to do was repeat the blurb exactly as the publisher uploaded it, so that it is the same for each edition of the book (paperback, e-book, audiobook).

Evidence for:

• Amazon is not customercentric : it over-rides the customer's choices, and doesn't even warn them, instead making daft choices and changing things that make no sense.
• Amazon is poor at communication: Amazon doesn't forewarn you of any of this, and then it requires back and forth with powerless intermediaries who can't make the change you request.

Seller Central

This is just a "what the fuck?" example. I got this email from Amazon:

What was this message about? I haven't the faintest, because instead of including the message in the email, they send me to a "Seller Central" page, but when I try to log in with my Amazon account:

Mmm, that's helpful. Amazon telling me I have a message but to read it I need to login, but it is an Amazon service where I don't have an account so cannot login. Was it about the Kindlestore App? A book order they'd screwed up? An incorrect metadata report from over a year ago? Who knows. Certainly not the customer.

I tried clicking "No" in the "Were you satisfied with the support provided?" bit of the email, to point out how daft it was to reply via a message the customer can't see, but instead of going to a survey it just pointed me to this dead end:

Evidence for:

• Amazon is not customercentric: it even locks the feedback links behind login walls the customer can't use, making it impossible to provide the feedback Amazon asks for.
• Amazon companies don't work together well: this might be related to a query to some other part of Amazon, who knows?
• Amazon is poor at communication: self-explanatory.

Other Examples From The Past

Poor customer focus, confusing communication, and disconnected services lead to a waste of hours or days - until most customers give up. That's bad. And it's not just my experience in the last few weeks that I've detailed above, there are examples from the past, such as:

• (2013) Amazon support goes in circles: a past case of that game called "customer services runaround". It shows Amazon is not customercentric; Amazon companies don't work together well; Amazon is poor at communication.
• (2013) The ratings game: Goodreads and Amazon are both Amazon companies, yet their 5* rating systems are incompatible, showing that Amazon companies don't work together well.
• (2015) Amazon Can't Communicate: another past case of confusion and CS runaround, showing Amazon is not customercentric; Amazon companies don't work together well; Amazon is poor at communication.
• (2017) Amazon. The Good, The Bad, And The Ugly. I'm an Amazon customer. Amazon falsely accused me of nefarious activities and threatened my account, without any explanation. In this case they eventually admitted their repeated threats were actually just a mistake ("you were sent incorrect correspondence"), but that wasn't much of an apology for all the stress and wasted time, and was even less of an explanation. Evidence for: Amazon is not customercentric; Amazon companies don't work together well; Amazon is poor at communication
• (2017) Amazon's Confusing Automated Accusations: more weird accusations from Amazon, without any clarification. Evidence for: Amazon is not customercentric; Amazon is poor at communication (tip: if you are an author, watch out for Amazon's data tracking leading to false positives).

Conclusion

So the examples above and in this post all go to confirm my opinion that

• Amazon is not customercentric
• Amazon companies don't work together well
• Amazon is poor at communication

Bear in mind this isn't a comprehensive list (I haven't even mentioned the distribution issues where two Amazon companies posted incorrect information about some book titles, and their customer service reps gave bizarre and untrue responses to my questions when I asked about them ...), and I am only one customer.

I wish it wasn't this way. If the Amazon services worked together better it would benefit the customer, the company, and the staff. Hopefully my examples point to what went wrong, and give ideas for how things could improve. But that requires someone high up in Amazon with the interest and ability to make those changes.

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Facebook's Automated Black Holes

An increasingly common sight on Facebook - informative answers 

being deleted and stuck in the black hole of perpetual review

I'm in a number of writing communities and organisations, and often help my fellow authors by answering questions about writing, publishing, promotion, and a range of other topics. It's nice to share what we know and give others a leg up.

Recently I've started getting messages deleted by Facebook, and have noticed other authors complaining about it too. It seems to have ramped up in the last few months.

This is the typical scenario where it occurs for me. An author asks a question in a Facebook group. I answer it and include a link to an article on that subject (e.g. if someone is having a distribution issue I might link to the relevant policy; if someone want to know about book sizes then I might give them some info and link to an article on trade trim sizes for a more in-depth answer).

But more and more Facebook's algorithms block these messages, saying "it looks like potential spam" (presumably purely on the basis that it has a URL in it). The only options are "accept decision" or "request a review". The latter never does anything - they all just stay open (none of mine have ever been reviewed, presumably because there's no-one at Facebook checking them).

So we end up with useful information that answers questions being deleted, with the knock-on effect that it puts people off helping each other out: they might spend time replying and sharing a useful resource, then find there's a 50% chance some automated system will just delete it!

It seemed to begin in the last month or two, so may be a new process, but (like other 100% automated systems) it creates false positives a lot of the time, and without a working feedback system it stays broken.

The incongruity is not lost on me: Facebook accusing me of spam, while plastering adverts within my feed to a degree that I can no longer use Facebook (or Twitter) on mobile devices, only on a PC with Ublock Origin installed (so that I never see adverts!)

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Lost Solace - Audiobook Now Available

The tense sci-fi Lost Solace is now also available as an audiobook. Marisha Tapera did an amazing job as the producer and narrator, able to easily switch between scenes of suspense, scenes of action, and scenes of dialogue. I particularly loved the distinction between Opal and Clarissa's voices, since so much depends on it being right. In fact, I was smiling at the interplay between the characters. The laconic and warm-but-controlled tones of Opal were a wonderful contrast to Clarissa, with her childishly-enthusiastic-yet-also-slightly-inhuman cadences. Marisha's voice is really clear and has a rich quality that makes it pleasant to listen to, and her performance was so good that I laughed at parts which brought out the humour, and felt my neck hairs prickle at the emotional highpoints.

Bonus for my fans! I have a few US and UK codes that give a free audiobook copy of Lost Solace on Audible. If you have read and left reviews for my work and want a free audiobook copy on Audible, get in touch! I have codes for my previous audiobooks too (see below).

You can buy all my books here, but these are quick links for the audiobook versions:

• Amazon UK / US 
• Audible UK / US
• iTunes UK / US

Or go to the Audible options for individual books:

• Lost Solace UK / US
• Turner UK / US
• They Move Below UK / US
• Harvest Festival UK / US

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Cruce Roosters by Brent Michael Kelley

I have read almost 100 books this year. I've not had time to review many of them. I made an exception here because, just as I was getting fatigued by reading the same stories again and again with little invention, or coming across invention that wasn't backed up by good prose, I then started reading Cruce Roosters. I fell in love with this book almost immediately. At every level the first 60% absolutely gripped me and took me into the world.

So, the story. It does two things right. And these are the two things that all books need to get right, but few do. Firstly, it is wildly inventive. Almost every page there was an element that felt fresh: a turn of phrase, a world description, a new name (I loved the Longdongers team), a character, a bit of dialogue, or even a formal element (such as the adverts and inbuilt sponsorships). It was a delight. The second element is that we need a character we can identify with so that the stakes matter. We need a character that takes actions which are believable; and yet for the actions to lead to even greater stakes as the world reacts. We get this with Molly Most, whose arc goes from selfish success to loving disaster. Up to the 60% mark it just got better and better, because her successes lead her to garner attention from the horrendous all-powerful Prophit King (and even the purposeful misspelling ties in to the story and characters in a delightful way). Then we learn more about him and Molly's fate, and I reached a high of emotional investment. I was reading it on a train and arrived at my destination, yet wanted the journey to go on longer so I could carry on. This first 60% is some of the best and most inventive fiction I have read all year. I can't praise it enough. If the whole book had been like that then I'd have championed it to the hilt, forever.

(As an aside, I should also add that the third thing a book needs is good writing, to give the reader confidence in the author, and we also have that in Cruce Roosters. I loved sentences such as "Pretending to be sick all morning had really taken the energy out of her." There were a few typos, but here they didn't stop me because I was so invested in the story. Hopefully they'll disappear from later editions - I'll send the small list to the author).

So, why do I keep mentioning 60%? Well, at that point things reach a high. Molly's actions and the world's reactions have taken her to the point of realising all her options are terrible, yet she has to choose. She is in her hotel room, having had more of the world revealed in gruesome fashion, and she makes a decision. We know we're on a ride and there are many twists and turns to go.

But at this point things changed. The book was still good, but just a notch down from what had gone before, which was mildly disappointing because what went before was stellar stuff. I'll explain a bit more, because this book has earned my time.

Up until the 60% point, Molly has been active. All good characters need to be. They make choices to achieve goals, and the world reacts, and the goals may change, or the stakes go up. This is what makes compelling fiction. Let me give one example from Cruce Roosters. Molly has been "invited" (told) that she will be collected and taken to the repulsive Prophit King. Chances are that he'll molest her, yet to refuse is to invite retribution that's even worse. What a dilemma. But she doesn't give up. She decides to smoke a pile of cigarettes, hoping to put him off close contact. It's a great ploy, and it works (temporarily), keeping her safe even in the midst of multiple dangers. But he warns her not to smoke again and shows her some horrible things instead of molesting her - so her decision drives the plot, but also raises the stakes, and reduces her future options unless she adopts even more extreme measures. It's all great stuff.

At the 60% mark she makes a huge decision. This is the Winston Smith moment of rebellion, and the reader knows it could go either way, but probably badly for the protagonist. However, from the moment she chooses to get out, things change. There is some action, some world-building, but she becomes a mostly passive figure, with things done to her rather than her being the actor. All of the minutiae of her actions and the world fade away to a more passive kind of story. She stops being Molly. The new elements (aliens, Gwetch, parasites) are all still inventive, but not as much as the stuff that has gone before. In fact, in some cases they raise questions that threaten the story. But the biggest weakness is the protagonist's new passivity. She has no more meaningful choices to make. A metaphor could be when she is discovered by a potential danger in a Cruce arena at the end and she could lie still or struggle, but she openly admits the outcomes would be the same, "get her killed". She is saved by deus-ex-machina (not her own actions) as the danger is called away. And then it happens again, "and Molly was powerless", again needing saving by things beyond her control. But, to highlight the none-choice even further, we discover that the danger is actually a help, and whatever she did, she would have still been fine. The delicious action-reaction of earlier has been negated. Even at the end, she is controlled by parasitic bodily modifications which limit her choices to just repeating a message. And all that stems from the decision made at the 60% mark. Almost half the novel follows with limited actor plot-driving.

After the 60% mark we also mostly lose some of the elements that had been driving the novel. The horrendous Prophit King takes a backseat until the finale; the tense and revolting situations and interactions between him and Molly fade away; the fascinating game of Cruce and the Roosters also drops away until the finale. Instead we get new elements (aliens and Gwetch) that are still good, but just not as good as what we already had. They feel almost like a separate, but related, story as new characters, new settings, and new world elements are revealed in linear fashion.

I know it seems like I'm hammering on criticisms here, but it's also high praise. This novella is really, really good. That's a rarity. But it had the potential to be completely amazing. If the last 40% had been more of what had gone before, escalated in level and reaction, with new elements and inventiveness appearing, I feel like it could have been at that top level, and probably still had room for some of the new elements.

But that's just me.

Overall, this is a really exciting and inventive book that I highly recommend. Brent Michael Kelley's story has stood out amongst so many that I've read, and I really feel he is one to watch. If he can come up with further exciting and original plots and premises, then his next book will be an instabuy for me.

Update

The author made this graphic after seeing my review:

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Book Genres - Some Thoughts

Genres Are Categories

They are simplified labels that attempt to describe content.

Genres Are Useful

Genres help bookshops to know which shelf to put a book on.

Genres may help readers to find books that they like.

Genres Are Not Useful

Genres can be problematic when books, authors, and reader interests don't neatly fit into the widely-used categories - and that's more common than you'd think.

Also, authors can get pigeonholed within genres - it's why some authors use pen names when they write in a different genre. Even Stephen King tried to break out with a different name.

I have no problem with a writer who only enjoys writing in one genre doing just that - it's sensible. At the same time, it shouldn't be a shackle. Most writers want to tell stories, and that might mean writing things that fit into different genres (or none at all). More strength to that. The walls should be broken down. No-one would complain if a sculptor known for human effigies switched to sculpting dogs.

I think about this a lot because I write in multiple genres. I find it fascinating when people categorise my books in ways that I hadn't thought of. For example, one review that began with "Cold Fusion 2000 is a novel of incredible genius" (ha, I love that quote!) categorised the book as "romance". I'd never thought of it that way. The mention of romance is spot-on, in that it has romantic love as one of the strands, but it probably breaks some of the expected rules relating to "romance" as a BISAC genre (e.g. needing a clear happy-ever-after). So there are all sorts of problems with many categorisations, and unfortunately no clear answers.

It's the old issue of how to pigeon-hole books to aid discovery, without pigeon-holing books in ways that reduce diversity and experimentation.

Perhaps it's why I sometimes sigh with relief when I write a book that can be easily categorised by combining terms (e.g. "feminist action sci-fi" [Lost Solace], or "rural suspense horror" [Harvest Festival]). It sidesteps the whole issue. But even then there are intricacies - for example, I've just pigeon-holed Harvest Festival, yet in reality it isn't really about surviving a home invasion, or surviving a night in the countryside - that's just the subject matter. The themes are really to do with reconnecting with those that you love, and learning to value what is really important, and making the most of every minute we get with those we care about. Which actually makes it sound less like action-packed horror, and closer to books like Cold Fusion 2000 (which is sometimes classed as women's fiction).

What Is The Women's Fiction Genre? Is There A Better Term?

Women's fiction is a common label applied to books, as if it is clear and unambiguous - but it's not. The "women" bit refers to the target audience, not the author's sex - but why shouldn't men read good books in this genre too? The terminology of "women's fiction" implies a smaller audience than really exists, and may put off some readers. And just because someone is a woman, doesn't mean they don't prefer more clearly-defined genres such as science fiction or horror. So women's fiction isn't read by all women, or exclusively by women, so it tells us little except perhaps the prejudices of the publishers and booksellers, in the same way that if I look at women's slippers in a shoe shop they all have pink hearts, bows or pompoms on (even though many women say they hate those things). So how should we classify these books?
 
Commercial fiction sidesteps the silly "these are books for only one sex" categorisation, though commercial fiction is a large umbrella that probably covers most of what gets published in various genres - crime, horror, thrillers and so on. It's all commercial because it is all popular, or at least the publishers intend it to sell well and count as mass-market fiction. But it's silly to categorise books by their estimated sales potential. How does that help readers? One commercial fiction title and another have nothing in common in terms of stories, settings or characters.

Some authors prefer the term contemporary fiction. Unfortunately it doesn't mean a lot except "fiction written fairly recently that doesn't fit into any other neat category". As such, all sorts of disparate books are also contemporary fiction, and liking one contemporary fiction title is again no guarantee that you'll like the next, because they have so little in common. The contemporary fiction categorisation also confuses things in other ways - what if the book is set in the past? It is contemporary in terms of when it is written (for now ...), but not when it is set.

There's also literary fiction, which some authors toy with as a term, though it can be a bit of a poisoned chalice, connected with boring books that win prizes and get applauded by critics but which make many normal readers fall asleep (don't ever get me started on Sophie's World, or Life Of Pi). Obviously that isn't true of all literary fiction, but it is the reputation it has (along with being "difficult" or "requiring work") among many readers. It can also appear elitist in other ways, implying books without the "literary fiction" tag don't have literary qualities such as clever structure or in-depth character portraits or innovative use of language. And, again, books in this category can be wildly different in terms of settings and quality and readability, so it isn't always much help to the bemused reader.

Alternatives To Genres?

At one point I played around with the idea of getting rid of fiction genres and instead describing all stories via three elements (which could be used for films as well as books):

1: Form (e.g. short story, novel, novella; musical, animation, mockumentary)
2: Subject (e.g. horror, politics, romance)
3: Setting (e.g. fantasy, historical, western)

Then I realised that is as flawed and stupid as the system I wanted to replace, and I gave up.

Please let me know what you think!

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Best Kick-ass Heroine Award 2018

Opal and Clarissa (Lost Solace) are the double winners of the Best Kick-ass Heroine Award 2018 in the Jera's Jamboree Best Fiction Books 2018 list!

"I loved the fact we have two (I’m counting Clarissa, the AI in this) strong female leads who make split second decisions from very limited options, showing true grit and resilience. Who are not adverse to breaking the rules to get what’s needed and pushing through to the end and yet are loyal and steadfast. An appearance from a senior member of the military only serves to highlight issues of freedom and morality. Do you follow what you know to be true or do you bend your knee to the hierarchy? It’s not until later on that we find out for sure what drives Opal’s behaviour. For once it didn’t matter to me.  She had my vote from the beginning. All readers will be able to able to identify with the psychology that underpins the story as well as feel a connection to Opal."

The reviews of Lost Solace constantly state that Opal and Clarissa (the AI), and their relationship, are core to why the book appeals to so many people. You can read an interview between Opal and Clarissa here. I'm so proud of how well this book is doing!

An update for fans: the audiobook is almost finished, and the narrator is so good that my neck hairs prickled when I listened to it. The sequel - Chasing Solace - has been written, and is just finishing the beta reading process. Chasing Solace will be out in 2019, answering many of the questions from the past, plus "what happens next?"

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Bad Language

1. Some American junk-food thingy in Scotland

I'm doing my "Bad Language" post in a different way, this time. Starting with the (easy) image above and working your way down, see if you can spot what annoyed me about the use of language in each image. Click to see bigger versions. One of them is VERY tricky, so I doubt if anyone will guess all seven. Answers below.

2. Joel Black Knives

3. Rock Paper Shotgun

4. Mother Dirt

5. Ebay

6. The Mirror

7. Pumpernickel

Answers

• 1. Some American junk-food thingy in Scotland: (I think it calls itself KFC, which stands for "Kentucky Fried Cruelty" according to this acronym site). Easy one here. In the UK we say "through", not "thru". I'm sure that in the US "thru" may be their norm, just as KFC's corporate norm would be US dollars, and full US language: but this is a junk-food place in Scotland. If a Chinese company set up an outlet in the US they'd be expected to follow US law, US customs and norms of behaviour, and use US English. I think US companies should show the same respect in return. And they know this - I'm sure KFC wouldn't mention fannies in a UK advert. What's even stranger is that they're not being consistent with their language, since they use partial UK English and partial US language, which is laziness or ignorance on the corporation's part. Though it is kind of irrelevant, since I'm not keen on junk-food places, heavily focussed on animal products, and take-aways which add to the amount of litter and throwaway packaging.
• 2. Joel Black Knives: presumably they don't award a prize to everyone entering. What they should have said is "Enter for a chance to win."
• 3. Rock Paper Shotgun: prepositions are needed with certain words. We talk about topic X, not talk topic X. This error occurs when people get mixed up between the verbs talk and discuss (for the latter no preposition is needed: "We talk about spelling" but " We discuss spelling").
• 4. Mother Dirt: it's the email subject line. You're done, not your done.
• 5. Ebay: once again, the required preposition is missing. We shop for car parts, or dictionaries, or brain transplants. We do not shop car parts.
• 6. The Mirror: Her mother ... rapped? She recited the words rapidly and rhythmically over an instrumental backing?
• 7. Pumpernickel: apostrophe abuse. Children's menu. Speciality coffees.

How many did you guess?

Other Stuff

Recently I was reading a book by an author I liked but groaned at some of the errors. It talked about thick black arterial blood - no, that's venous blood, since arterial blood is bright red and fast-spurting. Then it talked about someone's pupil changing colour, when they meant the iris. Even when the author makes mistakes the editor should pick them up - that's our job!

Also Kettle Chips irked me. It's fine when they're sold in the US, but in UK that food is called crisps, not chips. Chips are a totally different (and 10x better) food. To me it is like calling an Eccles Cake a doughnut. (Plus Kettle Chips use environmentally-harmful complex laminate non-recyclable packaging, so I wouldn't buy their stuff anyway).

Here's a few more quickies. I read this on a forum: "everything is still in tack for you to scavenge". "Intact," not "in tack". I also read “Right of passage.” Nope. It is a “rite of passage”.

Finally, something that is not an error. I used the word "gotten" in a post and it led to a few comments such as those below:

For any people with knickers in a twist about the word "gotten" ... it is a traditional old English form, predating the United States and Canada by several centuries, and often used in the UK's north. Where I come from we'd use it as a past tense of got. "She'd gotten ill before losing her job" etc., so it was just part of the way we spoke. And if it wasn't for those pesky kids, we'd have gotten away with it. Now I'm off to spend my ill-gotten gains.

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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Kendall Reviews Talks To Author Karl Drinkwater

On 5th of November I was interviewed for Kendall Reviews, a brilliant horror-focussed review site. You can read the interview over on the KR site. I've also included a backup of the article below.

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KR: Coffee?

KR: Could you tell me a little about yourself please?

I’m an ex-librarian who now writes and edits fiction for a living. I write in multiple genres, and my author clients also cover a wide range of genres, so I never get bored! In fact, I’m fascinated by the core elements that make a good story, regardless of genre. I’ve lived in Wales for 20 years but I’ll soon be saying hwyl fawr i Gymru and moving to Scotland.

KR: What do you like to do when not writing?

Playing the guitar and making music with friends; playing boardgames with friends; exercise; cooking; talking to the cat. Also anything connected to stories, so that includes watching films, playing computer games, and reading.

KR: What is your favourite album, and does music play any role in your writing?

I have eclectic tastes, so can’t pick a single album. But music is incredibly important to me. One of my novels, 2000 Tunes, had a main character and structure inspired by Manchester music, with chapters named after key songs and albums. 2000 Tunes will be getting a new edition in 2018.

KR: What are you reading now?

I can’t say. :-) I’m chairing a judging panel in a major international horror competition, so am reading horror every single day.

KR: Do you work to an outline or plot or do you prefer to just see where an idea takes you?

I go for the middle approach. Over a year or so I come up with ideas for characters, plot events, settings and so on (as a background thing while working on other books). Then when I come to write the new work, I go through all these ideas, discarding some, connecting others, until I have a rough outline of the story and the major events. But I don’t fill in every detail. That way the characters can lead, and surprise me, and take things in different directions. It means that I have a structure so am not wasting my time writing randomly; but it is also exciting to write, because I don’t quite know what is going to happen when all the characters face the different situations. A book should be as much fun to write as it is to read – joy comes through in the words.

KR: What kind of research do you do, and how long do you spend researching before beginning a book?

I research in every way possible. It depends on what the topic is. Some research is from life, and remembering how something felt when it happened. Some is from experiences – if I want to write about being freezing cold, then I’ll stand in a freezing shower until I “get it”. If it’s a topic that can be researched such as astrophysics or homelessness, then immerse yourself in it. For the horror genre, having bad dreams helps. I’m never as happy as when I have a heart-pounding nightmare about being pursued by eyeless crab men to serve as pre-digested food for acidic lobsterfarian maggots. My process usually involves a year or two of idea gathering and reading while working on other projects; then more intensive research in preparation for the first draft; then research during the rewriting process, making sure facts are correct (especially anything I made up on the fly so as not to break the flow). I like to have some experts as beta readers, who will spot any mistakes in their specialist areas.

KR: Do you read your book reviews?

Yes. I think it’s the least I can do when someone took the time to write it. I discount the ones that are obvious trolling or mistakes (luckily I don’t get many of those, but I know some authors who suffer from it a lot). I pay attention to any criticisms, and evaluate how much I agree with them – that may affect future books, or new editions. I am grateful that most of the time it is just a case of reading lovely words and praise. I share reviews on social media, often highlighting a key quote. I also include quotes from some of them on my web page about the book, linking back to the source. A few of my favourites will make it into blurbs, covers, editorial reviews, marketing materials etc.

KR: Any advice for a fledgling author?

Most people have to write about ten books to get a handle on the craft of writing. There are shortcuts, such as working with really good editors. All books need editors, and proofreaders; beta readers and early reviewers are also lifesavers. Always be willing to look at criticism and evaluate it without your own feelings getting in the way. Some of my favourite editors are the ones who tell it straight. It smarts at the time, but the key thing is that you remember it and your writing is better next time. And there’s no end to it, where we are perfect writers – we’re always learning – but it does get easier with experience and professionalism. Also, don’t do it all alone. Join networks and organisations; make friends with other authors. Listen. Read. Do courses. Seek feedback. Book three or four could be your big hit.

KR: E-Book, Paperback or Hardback?

Whatever the reader wants. They’re customers. Lovely, intelligent, huggable, awesome customers. It’s why I don’t make my books exclusive to Amazon, or add DRM (when I have the choice) – let the reader choose where to buy their books, and let them convert between formats and devices if that’s easier for them. It’s our readers and fans and superfans that give us our living.

KR: Can you tell me about your latest release please?

Lost Solace was my first full-on sci-fi novel, and it’s been a real success. It began as a short project to tie up a NaNoWriMo, but I fell in love with the story and kept writing, and the short story ended up as a novel. Reviewers seem to like the fast pace of it, since the novel is almost real-time, with action and suspense and all sorts of creepy goings-on. They also praise the main character, Opal, who kicks arse and is backed up by an artificial intelligence spaceship called Clarissa. They’re a great team, and for most of the novel they are the only two speaking characters – something I wasn’t sure would work, but people seem to love it, and their core relationship carries the emotional heart of the book. Although Lost Solace is classed as sci-fi, it’s the kind of sci-fi you’d get if you mixed the films Alien, Pandorum and Event Horizon, because it is really a haunted house story in space. I think that’s why I had such fun with it.

KR: What are you working on now?

A sequel to Lost Solace, called Chasing Solace. I’m having a blast writing it – the first draft is 80% complete, and I have beta readers lined up, all wanting to be the first to find out what happens next. :-) I also have a collection of literary/contemporary stories with an editor. They’re tales about love, but in unexpected ways – often dark, sometimes absurd, sometimes incredibly tense. I’ve already mentioned a revamp of 2000 Tunes, which is with a different editor. And I am working with different audio producers/narrators for the audio books of Cold Fusion 2000 and Lost Solace. I’m always in awe of how talented these people are! And it ties in to making my work available in whatever way the reader likes. Once all that is out of the way I have two sequels to other books planned, and three new works, though it will probably be 2019 before I get started on any of those.

KR: Thank you very much Karl.

You can find out more about Karl via his official website www.karldrinkwater.uk
Karl’s Facebook page can be found here
Follow Karl on Twitter @karldrinkwater
You can sign up for Karl’s newsletter Tales From The Lighthouse here

Sometimes spaceships disappear with everyone on board – the Lost Ships. But sometimes they come back, strangely altered, derelict, and rumoured to be full of horrors.

Opal is on a mission. She’s been seeking something her whole life. Something she is willing to die for. And she thinks it might be on a Lost Ship.

Opal has stolen Clarissa, an experimental AI-controlled spaceship, from the military. Together they have tracked down a Lost Ship, in a lonely nebula far from colonised space.

The Lost Ship is falling into the gravity well of a neutron star, and will soon be truly lost … forever. Legends say the ships harbour death, but there’s no time for indecision.

Opal gears up to board it. She’s just one woman, entering an alien and lethal environment. But perhaps with the aid of Clarissa’s intelligence – and an armoured spacesuit – Opal may stand a chance.

You can buy Lost Solace from Amazon UK & Amazon US

First the birds went quiet.

Then the evening sky filled with strange clouds that trapped the heat below.

Now Callum wakes, dripping in sweat. Something has come to his isolated Welsh farm. If he’s going to keep his family alive during this single night when all hell breaks loose, he’ll have to think fast. And when he sees what he’s facing, he suspects even that may not be enough.

This blast of a book can be read in one nail-biting session.

You can buy Harvest Festival from Amazon UK & Amazon US

Where next? You might want to follow me and my work, or even buy my books. Many thanks!

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